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Raise a question without leaving the screen you are working on. Chat is the fastest route for campaign-blocking issues and reaches a team that is already awake.
Your satisfaction is our ultimate goal
Award Winning Customer Support
Our customer support services have earned numerous prestigious awards from esteemed organisations, a testament to the satisfaction of our users.
Customer Support24/7 help from real people
Postbacks not firing for one offer
10:42Found it: the postback URL was missing the click ID. Fixed and re-tested.
&click_id={click_id}10:46Resolved in 4 min
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Support at a glance
Help that is measured, not promised
Support is judged by how quickly a blocked campaign starts running again. These are the numbers our users and the review platforms hold us to.
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24x7
Coverage across shifts, so every time zone reaches a working team
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98%
User satisfaction reported across our support interactions
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4.7/5
Average rating on independent software review platforms
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116+
Awards from organisations that rate support and usability
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40+
Countries where our users get assistance in their working hours
Every channel covered
Reach us the way you prefer
Different problems deserve different channels. Whether you need an answer in seconds or a session that walks your whole team through a feature, there is a route that fits.
Email and tickets
Best for anything that needs screenshots, exports or a written trail. Tickets keep the full history of an issue attached to your account.
Phone and instant messaging
Talk it through when writing it out is slower. Reach the team on the messaging channels your business already runs on, not one we impose on you.
Remote demonstration sessions
Book a live walkthrough of the dashboard, as many times as your team needs, scheduled around your time zone rather than ours.
Knowledge base
A categorised repository covering setup, tracking, reporting and automation, so routine answers are one search away at any hour.
Learn more →Video tutorials
Short, plain-language walkthroughs of the features people use daily — the quickest way to bring a new team member up to speed.
Learn more →The full journey
Support at every stage, not just at signup
Most platforms are attentive during the trial and quiet afterwards. Offer18 keeps the same team with you from your first login through to the campaigns you run a year later.
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1
Onboarding
A guided walkthrough of the dashboard so your first campaigns go live quickly, instead of you working out the platform on your own before you can start.
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2
Integration help
The team configures postbacks, advertiser connections and mobile measurement partners with you, using preset integration templates to cut out custom development.
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3
Training sessions
Schedule as many demonstration sessions as your team needs, at times that suit your geography, covering everything from basic setup to reporting and automation.
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4
Dedicated account manager
One-on-one access to someone who already knows your account, for advice on plans, features and the setup that matches how you actually run campaigns.
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5
Ongoing 24x7 assistance
After go-live nothing is downgraded. The same multi-channel support, knowledge base and video library stay available for as long as you are on the platform.
Always Available
Round-the-Clock Support
Our dedicated support team is available 24/7 to assist you whenever you need help. We prioritise listening to your queries attentively before taking action, ensuring your needs are met effectively. Whether it's day or night, count on us to provide prompt and reliable assistance tailored to your requirements. Experience peace of mind knowing that help is always just a click or call away, with our commitment to delivering exceptional support around the clock.
Technical Support
Explore our Knowledge Base
Empower yourself to understand our platform's functionality with our comprehensive knowledge base. Access a categorised repository of resources, allowing you to find answers to your queries quickly. From main topics to intricate details, our well-documented knowledge base ensures you have the tools to navigate our platform with ease. Enhance your understanding and make the most of our features at your own pace, with resources designed to support your journey every step of the way.
Omnichannel Assistance
Multi-Channel Support
We understand the importance of convenience, which is why our support services are available across multiple channels. Whether you prefer email, phone, live chat, or social media, we're here to assist you on the platform that suits you best. Access support seamlessly and get maximum benefit from our services, tailored to your convenience. Enjoy the flexibility to reach out for assistance whenever and however it suits you, ensuring a hassle-free experience every time.
Visual Learning
Accessible Video Tutorials
Our platform offers a wealth of video tutorials readily available on the internet, presented in easy-to-understand language. Whether you're a beginner or an advanced expert, our video tutorials cover various topics comprehensively, guiding you through every step of the process. Accessible at your convenience, these tutorials provide invaluable insights and assistance, empowering you to make the most of our platform's features. Enhance your understanding and proficiency with our comprehensive video library, designed to support your learning journey effectively.
Ready to Experience Exceptional Support?
Whether you're seeking round-the-clock assistance, exploring our comprehensive knowledge base, or diving into our accessible video tutorials, Offer18 is here to support you every step of the way.
Get started!Customer stories
Teams growing with Offer18
Support
questions, answered
What teams ask before they rely on us for a platform their revenue runs through.
Talk to our team →Yes. The support team works in shifts that cover every time zone, so a query raised at night in one region is picked up by a team that is already at work in another. You do not wait for a single office to open before someone looks at your issue.
You can reach the team through live chat inside the platform, email, phone, and the instant-messaging channels your team already uses. Alongside those, a searchable knowledge base and a library of video tutorials cover the questions that do not need a conversation.
Yes. Every account is assigned a dedicated account manager who knows your setup, your plan and your integrations. You can book one-on-one sessions with them for advice on features, pricing or campaign structure instead of re-explaining your account each time.
Demonstration sessions are not capped at one or two. You can schedule as many as your team needs, at a time that suits your time zone, whether that is a first walkthrough of the dashboard or a deep dive into reporting and automation for a new hire.
New users do not have to work out integrations alone before launching a first campaign. The team helps configure server-to-server postbacks, mobile measurement partner connections and third-party tools, using preset integration templates wherever they exist.
Support is part of the product, not a paid add-on tier. Onboarding help, the knowledge base, video tutorials, multi-channel access and your account manager come with your subscription, including during the 14-day free trial.
Trial accounts get the same treatment as paying ones. You can raise tickets, book a demonstration, and ask the team to help you set up real campaigns during the trial, so you are judging the platform with your own data rather than a sandbox.
Start your 14 days free trial.
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